We have been taught to be problem oriented that is define a problem then the solution and finally implement it. The result should be a change in the direction we want to go or to achieve a result we want.
Have you found that only seems to work in problems not related to people? It seems that the more people involved in the solution or impacted by the solution the more uncertain it becomes as to what results we will actually get. It is called the Law of Unintended Consequences.
We anticipate problems and develop solutions according to our knowledge and how we would personally handle the situation. We can try to involve others in determining solutions and that will certainly cut down but will not eliminate unexpected results.
We may see a change as beneficial from our point of view but the person receiving the benefit may not see it that way for whatever reason they choose. Rarely does change not have unintended consequences even when it only involves ourselves.
We need to evaluate how certain we are that others impacted by the change will accept the change. If we don't know then we need to find out or at minimum have a damage control program in place to respond immediately when it does occur.
Has this happened to you and what steps can we take for this problem?